Forthcoming exams - self service

The following services are available through your ABRSM account. We are unable to help with these directly by phone or email.

  • Viewing your confirmed exam details (all exams booked through the online service).
  • Making late bookings for face-to-face instrumental and singing exams, subject to availability.
  • Rescheduling face-to-face instrumental and singing exams, within the current exam session, up to 48 hours before the exam date, subject to availability. You cannot transfer exams to a future session.
  • Checking availability for late bookings and rescheduling.

How to contact us

Please read the information here before contacting us.  If you cannot find what you need, contact us using the form below.

Online Music Theory

For technical assistance, contact PSI customer support. Phone numbers are available under Customer Support and Technical Enquiries on our Guidelines page.

Performance Grades and Digital ARSMs

Check our Performance Grade pages for guidelinessyllabuses, and our Recording Guidance video. We also have a guide to booking your exam.

Refunds for exams until 31 July 2023

To support anyone affected by COVID restrictions, for all face-to-face instrumental and singing or Grade 6 to 8 Music Theory exams, any absent candidate will automatically receive a full refund. See our Cancellations page.

Please note this policy does not include Grade 1 to 5 online Music Theory, digital Performance Grades or digital ARSM exams.

Exam dates and booking periods

See our Dates and Fees page.

For the following enquiries, please use the contact form below:

  • Results and certificates
  • Fees and refunds
  • Syllabus questions and what happens in the exam

Contact your Local Representatives

Local exam centres are overseen by Local Representatives, who can answer general enquiries from local teachers, parents and candidates.

Customer service team

Our customer service team is available Monday to Friday: 9.00am – 5.00pm (BST).

Our top priority is to support anyone booking or taking exams. It will help us to respond more quickly if you contact us by phone for more urgent enquiries and use the ‘contact us’ form on this page for anything else.

Our phone lines are open Monday to Friday, 9am to 1pm (BST): +44 (0)20 7636 5400


4 London Wall Place

We are based in Salters’ Hall and the entrance is on Fore Street.

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